Privacy Policy

Last Updated: 

Enchi operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide you, the customer, with a curated shopping experience. Enchi is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit, use, or make a purchase through our Services, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of personal information.

By accessing or using any of the Services, you confirm that you have read and understood this Privacy Policy.

Personal Information We Collect

“Personal information” refers to information that identifies, relates to, describes, or can reasonably be linked to you. It does not include information that has been anonymized or de-identified.

Depending on how you interact with our Services and where you are located, we may collect the following categories of personal information:

  • Contact Information: Name, billing address, shipping address, phone number, and email address

  • Financial Information: Payment card details, transaction data, payment confirmations, and billing information

  • Account Information: Username, password, preferences, and account settings

  • Transaction Information: Products viewed, added to cart or wishlist, purchased, returned, exchanged, or canceled

  • Customer Communications: Information shared when contacting customer support or communicating with us

  • Device Information: IP address, browser type, device identifiers, and network information

  • Usage Information: How you interact with and navigate our Services

Sources of Personal Information

We collect personal information from the following sources:

  • Directly from you when you create an account, place an order, or communicate with us

  • Automatically through cookies, log files, and similar technologies when you use our Services

  • From service providers who help us operate our business

  • From partners or third parties where permitted by law

How We Use Your Personal Information

We use personal information for the following purposes:

1. Providing and Improving Services

To process orders, manage accounts, fulfill payments, arrange shipping, handle returns and exchanges, send order notifications, post reviews, and personalize your shopping experience.

2. Marketing and Advertising

To send promotional emails, messages, and advertisements, and to show relevant products based on your interactions with our store.

3. Security and Fraud Prevention

To protect accounts, verify transactions, prevent fraud, and maintain the security of our Services.

4. Communication

To provide customer support, respond to inquiries, and maintain our relationship with you.

5. Legal Compliance

To comply with applicable laws, enforce our policies, respond to legal requests, and protect our rights and users.

How We Share Personal Information

We may share your personal information in the following situations:

  • With Shopify, payment processors, shipping partners, IT providers, analytics services, and customer support tools

  • With marketing and advertising partners for personalized promotions

  • When you directly consent or request disclosure

  • With affiliated businesses

  • During business transactions such as mergers or asset transfers

  • To comply with legal obligations or protect our legal rights

Relationship With Shopify

Our store is hosted on Shopify. Shopify collects and processes personal information to provide and improve the Services. Information submitted to our store may be transferred to Shopify and third parties located in other countries.

Shopify may use your data to provide enhanced features, including personalized advertising. Shopify is responsible for handling requests related to data processed for these purposes.

You can learn more at: https://privacy.shopify.com/en

Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of external websites. Please review their policies before sharing personal information.

Children’s Information

Our Services are not intended for children under the legal age in your jurisdiction. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us to request deletion.

Data Security and Retention

While we take reasonable measures to protect your personal information, no system is completely secure. Information transmission over the internet is not guaranteed to be secure.

We retain personal information only as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on your location, you may have the right to:

  • Access your personal information

  • Request deletion of your data

  • Correct inaccurate information

  • Request data portability

  • Opt out of marketing communications

You can unsubscribe from promotional emails at any time. Transactional or account-related messages may still be sent.

Requests can be made by contacting us using the details below. Identity verification may be required.

Complaints

If you have concerns about how we handle your personal information, please contact us. You may also have the right to lodge a complaint with your local data protection authority.

International Data Transfers

Your information may be transferred, stored, and processed outside your country. Where required, we rely on approved transfer mechanisms such as Standard Contractual Clauses.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Tread Name: enchi.shop

Name: Sahil Sudhir Shinde

Email: e89684548@gmail.com

Address: S/O Sudhir Babaram Shinde, D-103, Gayatri
Dham C.H.S., Phase One, Pleasant Park,,
Near Don Bosco School,, Mira Bhayander
Road, Mira-Bhayander, PO: Mira Road, DIST:
Thane, 
Maharashtra - 401107

Mobile : 8154806482